Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Nooma platform (“Service”) operated by Meridian Labs (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

Nooma is an AI-powered reporting and intelligence platform designed for marketing agencies. The Service provides automated campaign performance reports, AI-generated email drafts, action item extraction, voice matching, and white-labeled client portal experiences. The Service integrates with third-party platforms including Google Ads and Gmail to retrieve data and deliver outputs on your behalf.

2. Account Registration and Security

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring that users you invite to your organization meet your agency's requirements

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

3. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws or regulations
• Attempt to access data belonging to other tenants, agencies, or users on the platform
• Reverse engineer, decompile, or disassemble any part of the Service
• Introduce malicious code, viruses, or any form of harmful software into the platform
• Use the Service to send spam, unsolicited communications, or misleading content
• Circumvent or attempt to circumvent rate limits, usage limits, or security controls
• Share your account credentials or allow unauthorized individuals to access your account
• Use the Service in a manner that could damage, disable, or impair the platform or interfere with other users
• Submit or process data through the Service that you do not have the right to use

4. Intellectual Property

4.1 Our Property

The Service, including its software, design, features, documentation, and all related intellectual property, is owned by Meridian Labs and is protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.

4.2 Your Data

You retain ownership of all data you upload or generate through the Service, including campaign data, client information, report content, email content, and business rules. We claim no ownership over your data. We use your data solely to provide and improve the Service as described in our Privacy Policy.

Upon termination, your data is preserved for ninety (90) days, during which you may request an export. After 90 days, data is permanently deleted.

4.3 AI-Generated Content

The Service uses artificial intelligence to generate report narratives, email drafts, and analytical summaries. All AI-generated content is provided as draft material for your review before delivery to your clients. You are responsible for reviewing, editing, and approving all content before it is sent. Meridian Labs does not guarantee the accuracy of AI-generated content and is not liable for decisions made based on AI-generated analysis.

The AI learns from your editing patterns to improve future outputs; this learning is specific to your agency and is not shared with other users.

5. White-Label License

We grant you a limited, non-exclusive, non-transferable license to display the Service to your clients under your own branding (“white-label”). This license is contingent on an active subscription and terminates immediately upon cancellation. You may not represent that you built or own the underlying technology. Meridian Labs retains all intellectual property rights in the Service, including but not limited to the AI models, algorithms, and platform architecture.

6. Fees and Payment

Access to the Service requires a paid subscription. Fees are billed monthly based on the number of clients managed on the platform. Current pricing is available on our website.

You agree to pay all fees associated with your account. We may change pricing with 30 days' written notice. If you do not agree to the updated pricing, you may cancel your subscription before the new pricing takes effect.

6.1 Dynamic Billing and Quantity Changes

Your subscription is billed monthly based on the number of active clients on your account. When you add or remove clients during a billing cycle, charges are prorated automatically. Adding a client mid-cycle results in a prorated charge for the remaining days, applied to your next invoice. Removing a client results in a prorated credit. A cost preview is displayed before any changes that affect your billing.

6.2 Add-On Modules

Optional add-on modules (such as Competitive Intelligence, Email Assistant, Lead Attribution, and AI Search Visibility) are billed as separate flat-rate monthly charges in addition to your per-client core subscription. You may add or remove modules at any time; charges are prorated for the current billing period.

6.3 Payment Failure and Grace Period

If a payment fails, you will retain full access to the Service for fourteen (14) days while we attempt to collect payment. After 14 days of unsuccessful collection, your account may be suspended. During suspension, your data is preserved and your clients retain read-only access to historical reports. Access is restored immediately upon successful payment.

6.4 Refunds

Subscription fees are non-refundable except where required by applicable law. Prorated credits for removed clients or modules are applied to future invoices, not refunded.

7. Usage Limits

The Service includes daily and monthly AI usage limits per tenant to ensure fair access and prevent abuse. If you exceed your allocated limits, certain features (such as report generation and email drafting) may be temporarily unavailable until the next billing period or until limits reset.

We reserve the right to suspend accounts that exhibit excessive or abusive usage patterns.

8. Third-Party Integrations

The Service integrates with third-party platforms, including Google Ads and Gmail. Your use of these integrations is subject to the respective third-party terms and policies. We are not responsible for the availability, accuracy, or reliability of third-party services.

You are responsible for maintaining valid authorizations (OAuth connections) with third-party platforms. If an authorization expires or is revoked, related features may be unavailable until reauthorized.

9. Availability and Support

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We will make commercially reasonable efforts to provide timely support for technical issues. Support is available via email.

10. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the use of the Service. This obligation survives termination of these Terms.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MERIDIAN LABS'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL MERIDIAN LABS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that AI-generated content will be accurate, complete, or suitable for any particular purpose. You are solely responsible for reviewing and verifying all outputs before use.

13. Indemnification

You agree to indemnify, defend, and hold harmless Meridian Labs, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) content you generate, approve, or distribute through the Service; (c) your violation of these Terms; or (d) your violation of any applicable law or regulation. This indemnification obligation survives termination of your account.

14. Termination

Either party may terminate these Terms with 30 days' written notice. Upon termination:

• Your access to the Service will be revoked
• Your data is preserved for ninety (90) days, during which you may request an export
• After 90 days, your data is permanently deleted, subject to any legal retention requirements
• Any outstanding fees incurred prior to termination remain due and payable

We may immediately suspend or terminate your access if you materially breach these Terms, engage in unlawful activity, or pose a security risk to the platform or other users.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be resolved in the state or federal courts located in Texas.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the effective date. For significant changes, we will also provide notice via email. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

17. Miscellaneous

• Entire Agreement — These Terms, together with our Privacy Policy, constitute the entire agreement between you and Meridian Labs regarding the Service.
• Severability — If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver — Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment — You may not assign your rights or obligations under these Terms without our prior written consent.

18. Contact Us

If you have questions about these Terms, contact us at: